Exam 220-1202 Topic 1 Question 36 Discussion

Actual exam question for CompTIA's 220-1202 exam
Question #: 36
Topic #: 1
A user reports getting a BSOD (Blue Screen of Death) error on their computer at least twice a day. Which of the following should the technician use to determine the cause?

Suggested Answer: A Vote an answer

Comprehensive and Detailed Explanation From Exact Extract:
Event Viewer is the primary tool used to investigate system-level errors and logs, including BSODs. When a BSOD occurs, Windows logs the error codes and associated system behavior under "System" logs in Event Viewer. This allows the technician to review crash events, identify error codes (e.g., STOP codes), and pinpoint hardware or driver issues.
B: Performance Monitor is used for real-time performance tracking and trend analysis, not crash logs.
C: System Information displays system specs but not crash logs or events.
D: Device Manager shows device status and driver issues but doesn't retain error logs related to BSODs.
Reference:
CompTIA A+ 220-1102 Objective 3.1: Given a scenario, troubleshoot common Windows OS problems.
Study Guide Section: Troubleshooting BSODs using Event Viewer and system logs

by Leif at Oct 03, 2025, 07:28 PM

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