Exam 220-1201 Topic 1 Question 201 Discussion

Actual exam question for CompTIA's 220-1201 exam
Question #: 201
Topic #: 1
A customer reports their tablet was recently dropped on the ground. The tablet has a small crack in one corner of the display, and it does not charge when plugged in. Which of the following should a technician do first?

Suggested Answer: C Vote an answer

Physical damage from dropping a tablet may often affect ports or connectors. Before taking deeper diagnostic or replacement steps, it's important to visually inspect the USB-C charging port for damage or debris. If the port is damaged, charging issues can occur regardless of battery health.
Reference: "CompTIA A+ All-in-One Exam Guide, 11th Edition" by Mike Meyers - Chapter 25,
"Maintaining and Securing Mobile Devices", page 879.

by Randolph at Sep 12, 2025, 08:21 AM

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