Exam 220-1201 Topic 1 Question 4 Discussion

Actual exam question for CompTIA's 220-1201 exam
Question #: 4
Topic #: 1
After troubleshooting a computer's connectivity, the network team determines there is a port-mapping issue.
After plugging the patch cable into a different port, the issue persists. Which of the following troubleshooting steps should a technician take next to resolve the issue?

Suggested Answer: B Vote an answer

When port issues persist after moving to a different switch port, the next logical troubleshooting step is to test the patch cable. Faulty or damaged cables are a common cause of network connectivity problems. Using a cable tester between the computer and the network closet verifies the integrity of the cable and rules out a physical layer issue.
From CompTIA A+ 220-1101 Official Study Guide, Objective 4.2 - Troubleshoot wired and wireless networks:
"If a device continues to experience connectivity issues after switching ports, test the cabling with a cable tester to check for continuity, shorts, or pinout issues before replacing hardware." Verified Source:
* CompTIA A+ Core 1 (220-1101) Official Study Guide, Chapter 4: Troubleshooting Network Connectivity
* CompTIA Exam Objectives 220-1101, Domain 4.2

by Glenn at Sep 09, 2025, 12:17 PM

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