Exam 220-1201 Topic 1 Question 99 Discussion

Actual exam question for CompTIA's 220-1201 exam
Question #: 99
Topic #: 1
A user's wireless headset shows a "connected" status when turned on, but the Bluetooth list on the user's phone shows that the headset is "not connected." Which of the following should the technician do?

Suggested Answer: C Vote an answer

Comprehensive and Detailed In-Depth Explanation:
When a device shows asnot connectedeven though it previously paired, the most effective action is tore-pair the devices. This resets the Bluetooth connection, clears any corruption in pairing profiles, and re-establishes communication.
* Option A:Entering a PIN is only relevant during initial pairing and may not be prompted again.
* Option B:Turning off Wi-Fi doesn't typically affect Bluetooth; they operate on similar frequencies but don't conflict this way in normal use.
* Option D:If Bluetooth were disabled, the device wouldn't appear at all, not just show as "not connected." CompTIA A+ Core 1 Exam Objective Reference:
* Objective 1.5: Given a scenario, connect and configure accessories and ports of mobile devices.

by Lucien at Jul 07, 2025, 09:19 PM

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