Exam 220-1201 Topic 1 Question 49 Discussion

Actual exam question for CompTIA's 220-1201 exam
Question #: 49
Topic #: 1
A customer reports a problem connecting to network resources. After asking open-ended questions, the technician determines the issue likely exists on the remote server. Which of the following should the technician do next?

Suggested Answer: B Vote an answer

After determining the issue is likely on the remote server, the technician should test the theory to confirm the root cause before proceeding.
Why Not A (Document the findings): Documentation comes after confirming the issue.
Why Not C (Gather information): Information gathering is already completed.
Why Not D (Establish a plan of action): This is done after confirming the issue.
CompTIA A+ Exam Reference: Core 2 (220-1102), Section 3.1, troubleshooting methodology.

by Luther at Jun 04, 2025, 12:22 PM

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