Exam 220-1201 Topic 1 Question 17 Discussion

Actual exam question for CompTIA's 220-1201 exam
Question #: 17
Topic #: 1
A help desk technician inspects a laptop keyboard because a single key has stopped working. The technician checks the keyboard for debris. Which of the following actions should the technician do next to troubleshoot the issue cost-effectively?

Suggested Answer: D Vote an answer

Comprehensive and Detailed Explanation From Exact Extract:
If only one key is not functioning and debris has been checked, replacing the individual keycap is the most cost-effective next step. It's a simple, low-cost option before considering more extensive repairs like replacing the entire keyboard.
#Reference: "CompTIA A+ Complete Practice Tests" by Jeff T. Parker - Chapter 1, Question 10, page 8.

by Kelly at May 03, 2025, 09:14 PM

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