Exam 220-1101 Topic 3 Question 544 Discussion

Actual exam question for CompTIA's 220-1101 exam
Question #: 544
Topic #: 3

Every time a user double-clicks on a specific icon, the desktop computer freezes and must be forced to shut down. The same issue occurs when the user starts the system in safe mode. A technician runs diagnostic software and detects a hardware failure, but the software does not indicate which component failed. Which of the following should the technician perform to isolate the faulty hardware?

A. Disconnect all the removable hardware and replace the motherboard. Reconnect the parts into the new motherboard, testing the computer after each part is connected to the system. B. Disconnect all the hardware and then reconnect it. Perform a registry clean and run a full virus scan. Test the computer to check if the issue is fixed. C. Disconnect some removable hardware and keep only the power supply connected. Perform a power drain. Reconnect the parts one by one, testing the computer after each part is reconnected to the system. D. Disconnect all removable hardware but retain the minimum parts needed to POST. Power on the computer and test it. If the issue persists, reconnect the parts one by one, testing the computer after each part is reconnected to the system.

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