Cisco 820-602 Exam Information and Actual Questions

  • Exam Code/Number: 820-602
  • Exam Name/Title: Cisco Customer Success Manager
  • Certification Provider: Cisco
  • Corresponding Certification: Cisco Certification

820-602
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Cisco
820-602 Exam
Cisco Customer Success Manager

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Cisco 820-602 Exam Overview:

Certification Vendor:Cisco
Exam Name:Cisco Customer Success Manager
Exam Number:820-602
Exam Format:Multiple choice
Related Certifications:Cisco Customer Success Manager Specialist
Available Languages:English
Exam Way:Proctored onsite or online delivery
Pre Condition:No formal prerequisites published; experience in customer engagements recommended
Official Syllabus URL:https://www.cisco.com/site/us/en/learn/training-certifications/certifications/customer-success-manager/index.html

Cisco 820-602 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Benchmarking & Application28%- Identify the barriers to achieving the desired business outcome
- Interpret and apply customer data to drive adoption, identify expansion opportunities, and increase retention
- Compare and contrast case study and use case
- Interpret and apply a gap analysis to identify impact on customer outcomes
- Develop actionable steps based on organizational readiness assessment
- Interpret and apply market research information to evaluate a customer's success plan
Topic 2: Discovery28%- Compare and contrast stakeholder analysis, stakeholder map, and stakeholder management
- Validate the customer's desired outcome based on information obtained from key stakeholders
- Identify the key components of a customer use case
- Describe the key elements to transition the customer from current state to future state
- Identify the key components of an organization's culture
- Describe the relationship between customer's policies, governance, and the adoption strategy
- Identify the key elements of process improvement needed for customer success


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