Cisco 646-096 Exam Information and Actual Questions

  • Exam Code/Number: 646-096
  • Exam Name/Title: CRM Express for Account Managers
  • Certification Provider: Cisco
  • Corresponding Certification: Others
  • Exam Questions: 51
  • Updated On: Sep 10, 2026

646-096
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646-096 Exam
CRM Express for Account Managers

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Cisco 646-096 Exam Overview:

Certification Vendor:Cisco
Exam Name:CRM Express for Account Managers
Exam Number:646-096
Exam Format:Multiple Choice
Available Languages:English
Related Certifications:Cisco Account Manager specialization exams
Real Exam Qty:Approximately 51
Sample Questions:Cisco 646-096 Sample Questions
Exam Way:Retired – historically delivered at Cisco authorized testing centers or through Pearson VUE; current delivery status is retired.
Pre Condition:Familiarity with Cisco CallManager Express and CRM systems is recommended.

Cisco 646-096 Exam Syllabus Topics:

SectionObjectives
Topic 1: CRM Express Solution Overview- Solution Purpose and Benefits
  • 1. Business value for account managers
  • 2. Role of CRM Express in Cisco environments
Topic 2: Deployment and Configuration Fundamentals- Installation Topics
  • 1. Installing CRM Express components
  • 2. Configuring connectors and client setups
Topic 3: CRM Features and Capabilities- Feature Use Cases
  • 1. Tracking customer interactions
  • 2. Opportunity management basics
Topic 4: Cisco CallManager Express and CRM Integration- Integration Components
  • 1. Cisco CRM Communications Connector
  • 2. Microsoft CRM integration basics


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