Cisco 642-262 Exam Information and Actual Questions
- Exam Code/Number: 642-262
- Exam Name/Title: Implementing Cisco Unity Connection
- Certification Provider: Cisco
- Corresponding Certification: Others
- Exam Questions: 133
- Updated On: Jul 24, 2026
642-262
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Cisco
642-262 Exam
Implementing Cisco Unity Connection
Cisco 642-262 Exam Overview:
| Certification Vendor: | Cisco |
| Exam Name: | Implementing Cisco Unity Connection |
| Exam Number: | 642-262 |
| Available Languages: | English |
| Related Certifications: | CCNP Collaboration Cisco Unified Communications Specialist |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple Choice, Drag-and-Drop, Simulations |
| Exam Price: | Approx. $200-300 USD |
| Real Exam Qty: | 45-55 |
| Passing Score: | Approx. 700-800 / 1000 scale |
| Exam Duration: | 75 minutes |
| Recommended Training: | Implementing Cisco Unity Connection (IUC) Course |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | Cisco 642-262 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | Basic knowledge of Cisco Unified Communications Manager, VoIP, networking, and Windows/Linux administration; no mandatory prerequisite exams |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/642-262.html |
Cisco 642-262 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User and Mailbox Management | 15% | - Creating and configuring user accounts - COBRAS import/export tool usage - Mailbox settings and features - User self-service and preferences |
| Topic 2: Installation and Upgrades | 15% | - Version upgrades and migration - Post-installation verification - Installation procedures - Pre-installation planning |
| Topic 3: Platform Architecture, Licensing and Deployment Models | 20% | - Virtualization and hardware specifications - Licensing types and requirements - Supported deployment scenarios - System architecture and components |
| Topic 4: Maintenance and Troubleshooting | 5% | - Common issues resolution - Monitoring and alerts - Backup and restore procedures |
| Topic 5: System Configuration and Features | 25% | - Security and access control - Call handlers and greetings - LDAP directory integration - Distribution lists and contacts - Message transfer and dial plan |
| Topic 6: Integration with Phone Systems | 20% | - SIP and SCCP configuration - Integration with Cisco Unified Communications Manager - Call routing and trunk configuration - PSTN and gateway integration |
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