Cisco 642-242 Exam Information and Actual Questions

642-242
FREE EXAM DUMPS QUESTIONS & ANSWERS

Certification Vendor:	Cisco
Exam Name:	Unified Contact Center Enterprise Implementation (UCCEI)
Exam Number:	642-242
Available Languages:	English
Exam Format:	Multiple Choice Multiple Answer, Scenario-based, Multiple Choice Single Answer
Real Exam Qty:	95–135
Passing Score:	70%
Exam Duration:	90 minutes
Exam Price:	Approx. $200–$250 USD (varies by region)
Related Certifications:	Cisco Unified Contact Center Enterprise Design Specialist CCNP Collaboration
Certificate Validity Period:	3 years
Recommended Training:	Implementing Cisco Contact Center Enterprise (CCEI) Training
Exam Registration:	Cisco Exam Registration Page Pearson VUE Cisco Registration
Sample Questions:	Cisco 642-242 Sample Questions
Exam Way:	Proctored onsite at Pearson VUE test centers / Online proctored via OnVUE
Pre Condition:	Basic knowledge of CUCM, VoIP, IP networking, Windows Server, and SQL Server; recommended CCNA Collaboration or equivalent experience
Official Syllabus URL:	https://www.cisco.com

Section	Weight	Objectives
Integration and Media Configuration	15%	- CTI integration and route points - Gateway and SIP configuration - CVP and IVR integration
UCCE Architecture and Components	20%	- Peripheral Gateway (PG), Router, Logger components - Unified ICM/CCE solution overview - Integration with CUCM, CVP, and Finesse
Routing and Scripting	25%	- ICM script design and configuration - Dialed numbers, call types, and routing domains - Precision queuing and skill-based routing
Installation and Deployment	25%	- Pre-installation requirements and planning - High availability and redundancy setup - Software installation and configuration
Reporting, Monitoring and Troubleshooting	15%	- System health monitoring - Common issues and resolution - CUIC and LiveData reporting setup