Cisco 642-104 Exam Information and Actual Questions

642-104
FREE EXAM DUMPS QUESTIONS & ANSWERS

Certification Vendor:	Cisco
Exam Name:	Unified Communication for System Engineers Exam
Exam Number:	642-104
Certificate Validity Period:	3 years
Passing Score:	700-800 / Variable
Exam Format:	Drag and Drop, Multiple Choice Multiple Answer, Multiple Choice Single Answer, Simulation
Exam Duration:	90 minutes
Real Exam Qty:	70
Exam Price:	$150 USD (retired, historical)
Related Certifications:	CCVP (Cisco Certified Voice Professional) CCNP Voice
Available Languages:	English
Recommended Training:	Cisco authorized UC system engineer training
Exam Registration:	Pearson VUE (historical)
Sample Questions:	Cisco 642-104 Sample Questions
Exam Way:	Computer-Based Testing (CBT) at authorized Pearson VUE test centers
Pre Condition:	Valid CCNA / CCNA Voice certification or equivalent knowledge
Official Syllabus URL:	https://www.cisco.com (Retired exam, original blueprint no longer available)

Section	Weight	Objectives
Topic 1: Cisco Unified Communications Manager (CUCM)	30%	- Call processing and features - Endpoint registration and management - Dial plan implementation - Installation and configuration
Topic 2: Cisco Unified Communications Applications	20%	- Unified Presence - Unity Connection / Unity Express - Contact Center Express
Topic 3: Maintenance, Monitoring and Troubleshooting	10%	- Backup and recovery procedures - Common fault isolation and resolution - System monitoring and logging
Topic 4: Gateways, Protocols and Integration	15%	- Voice gateway configuration - PSTN and IP telephony integration - H.323, SIP, MGCP and SCCP protocols
Topic 5: Unified Communications Architecture and Design	25%	- UC system components and functions - Single-site and multi-site deployment models - Network requirements and QoS for UC