Cisco 642-091 Exam Information and Actual Questions

642-091
FREE EXAM DUMPS QUESTIONS & ANSWERS

Certification Vendor:	Cisco
Exam Name:	Cisco CRM Express Integration 642-091
Exam Number:	642-091
Exam Format:	Multiple Choice, Scenario-based
Available Languages:	English
Related Certifications:	Cisco Unified Contact Center Express (UCCX) Cisco CRM Express Solution Specialization
Recommended Training:	Cisco IP Contact Center Express (UCCX) integration documentation
Exam Registration:	Cisco Certification Tracking System (current Cisco exams portal)
Sample Questions:	Cisco 642-091 Sample Questions
Exam Way:	Likely proctored certification exam (historical Cisco specialist exam; no longer actively offered)
Pre Condition:	Basic understanding of Cisco IP Contact Center Express (UCCX) and Microsoft CRM systems

Section	Objectives
Topic 1: Cisco CRM Express Integration Concepts	- Integration with Cisco Contact Center Express 1. Call event handling (ringing, answer, drop) 2. IPCC Express integration model - CRM Express architecture and components 1. CTI-based communication mechanisms 2. Cisco Agent Desktop integration overview
Topic 2: Cisco CRM Communications Connector	- Configuration and deployment 1. Call event configuration and routing logic 2. Client configuration for CRM integration - Connector architecture 1. CADLink intermediary function 2. TAPI message handling and caller ID mapping
Topic 3: Microsoft CRM Integration with Cisco IP Communications	- Troubleshooting and operation 1. Event logging and diagnostic methods 2. Integration failure resolution - Desktop integration workflows 1. Caller information synchronization 2. Agent desktop integration (CAD)