Free 600-460 Questions for Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise 600-460 Exam as PDF & Practice Test Engine

Exam Code/Number: 600-460
Exam Name/Title: Implementing and Supporting Cisco Unified Contact Center Enterprise
Certification Provider: Cisco
Corresponding Certification: Proctored Exams for Validating Knowledge

Exam Questions: 70
Updated On: Jul 22, 2026

Question #1

Which option best describes the issue with a call failing in Cisco Unified ICM at the Send to VRU node in a comprehensive Cisco Unified Customer Voice Portal deployment?

A. The VRU label in the Cisco Unified CVP dial plan does not match the dial peer on the VXML gateway.

B. The Cisco Unified CVP server is running on temporary licenses.

C. The call type is not mapped to the Cisco Unified ICM script.

D. The VXML application is not deployed to the CVP servers.

Discussion 0

Correct Answer: A Vote an answer

Question #2

Which option lists the minimum extended call variables that are needed for Cisco Unified Customer Voice Portal Agent Greetings?

A. user.microapp.ToExtVXML, user.microapp.app_media_lib, user.microapp.input_type

B. user.microapp.FromExtVXML, user.microapp.app_media_lib, user.microapp.input_type

C. user.ToExtVXML, user. app_media_lib, user.input_type

D. user.microapp.FromExtVXML, user.microapp.app.media_Server, user.microapp.input_type

E. user.microapp.ToExtVXML, user.microapp.app.media_Server, user.microapp.locale

Discussion 0

Correct Answer: A Vote an answer

Question #3

In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)

A. For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.

B. Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.

C. Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.

D. Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.

E. Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.

Discussion 0

Correct Answer: C,D Vote an answer

Question #4

Refer to the exhibit.

Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting. Which call is answered first?

A. The call that traversed through the A path.

B. The call that traversed through the B path.

C. The call that traversed through the C path.

D. The call that traversed through the D path.

Discussion 0

Correct Answer: A Vote an answer

Question #5

Refer to the exhibit.

The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?

A. dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts

B. dialed number configured for UCCE scripts

C. dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts

D. route pattern configured for survey DN

E. dial peer configured for survey DN

Discussion 0

Correct Answer: B Vote an answer

Question #6

When configuring the Cisco Unified Customer Voice Portal Courtesy Callback feature in the ingress and VXML gateway, which configuration is needed to ensure that SIP is set up to forward SIP INFO messaging?

A. signaling forward conditional sip info

B. signaling forward unconditional

C. signaling forward unconditional sip info

D. signaling sip forward unconditional

E. signaling forward conditional

Discussion 0

Correct Answer: B Vote an answer

Question #7

Refer to the exhibit.

This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)

A. A PG explorer peripheral should be configured with a peripheral ID of 200.

B. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.

C. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.

D. A network VRU should be configured with a label of maximum length 10 digits.

E. A VRU PG peripheral should be configured with a peripheral ID of 5000.

Discussion 0

Correct Answer: B,D Vote an answer

Free 600-460 Questions for Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise 600-460 Exam as PDF & Practice Test Engine

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