Free 500-450 Questions for Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise 500-450 Exam as PDF & Practice Test Engine

Exam Code/Number: 500-450
Exam Name/Title: Implementing and Supporting Cisco Unified Contact Center Enterprise
Certification Provider: Cisco
Corresponding Certification: Cisco Unified Contact Center Enterprise Specialist

Exam Questions: 102
Updated On: Jun 22, 2026

Question #1

Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?

A. dbagent

B. opcs

C. ccagent

D. mds

Discussion 0

Correct Answer: C Vote an answer

Question #2

Which two statements about when you install/deploy Cisco Unified Contact Center Enterprise VMs on VMware ESXi hosts are true? (Choose two.)

A. You cannot enable hyper-threading at the hypervisor level.

B. You cannot enable hyper-threading, but you can over-subscribe the vCPU and vRAM.

C. You can enable hyper-threading at the hypervisor level.

D. You can enable hyper-threading at the hypervisor level, but you cannot over-subscribe the vCPU and vRAM.

E. You can enable hyper-threading at the Guest OS level.

Discussion 0

Correct Answer: A,E Vote an answer

Question #3

Which two ICM scripting nodes support dynamic setting? (Choose two.)

A. Percent Allocation

B. Call Type

C. Peripheral gateway

D. Precision Queue

E. Skill Group

Discussion 0

Correct Answer: B,D Vote an answer

Question #4

The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid.
Which three options can cause this problem?

A. Time zone was changed.

B. Number of historical reports exceeded the system limits.

C. Cisco Unified Intelligence Center Publisher is not in service.

D. IP address was changed.

E. Secondary DNS was changed.

F. Hostname was changed.

Discussion 0

Correct Answer: A,D,F Vote an answer

Question #5

Using queue at the edge with ELCAC, which two configurations in Cisco UCM are correct?
(Choose two.)

A. Configure SIP profile to Reroute Incoming Request using Contact-Info header with purpose=x- cisco- origIP

B. Configure SIP Profile to Reroute Incoming Request using Call-Info header with purpose=x cisco- origIP

C. Set a SIP trunk towards each CVP Call Server for IP originated calls. This SIP trunk should use Location=Phantom

D. Set a SIP trunk towards each SIP proxy for IP originated calls. This SIP trunk should use Location=Shadow.

E. Create a UCM SIP Profile with Reroute Incoming request based on Contact Header.

Discussion 0

Correct Answer: B,D Vote an answer

Question #6

Refer to the exhibit. This exhibit is the setup of the Cisco Unified Customer Voice Portal Server.
Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)

A. A PG explorer peripheral should be configured with a peripheral ID of 200.

B. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.

C. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.

D. A network VRU should be configured with a label of maximum length 10 digits.

E. A VRU PG peripheral should be configured with a peripheral ID of 5000.

Discussion 0

Correct Answer: B,D Vote an answer

Free 500-450 Questions for Cisco Implementing and Supporting Cisco Unified Contact Center Enterprise 500-450 Exam as PDF & Practice Test Engine

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