500-440
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Cisco
500-440 Exam
Designing Cisco Unified Contact Center Enterprise
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All the information you need to pass Cisco Designing Cisco Unified Contact Center Enterprise 500-440 exam and free practice exam verified by ExamDiscuss exam experts.
Cisco 500-440 exam is a comprehensive exam that covers a wide range of topics related to designing Cisco Unified Contact Center Enterprise solutions. Some of the key topics covered in 500-440 exam include the Cisco Unified Contact Center Enterprise architecture, design and deployment models, integration with other Cisco technologies, and best practices for designing scalable and reliable contact center solutions.
Cisco 500-440 exam is an intermediate-level certification exam that is designed to test the skills and knowledge of individuals who want to design Cisco Unified Contact Center Enterprise (CCE) solutions. 500-440 exam aims to validate the candidate’s ability to plan, design, implement, and maintain a Cisco Unified CCE solution using various tools and technologies. Designing Cisco Unified Contact Center Enterprise certification will help candidates in developing their skills in deploying and managing call routing, network VRU scripting, advanced routing techniques, and other critical components of a contact center network.
| Topic | Details |
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| Topic 1 | - Describe the requirements for Cisco Unified Mobile Agent on Cisco Unified Communications Manager
- Describe the basic deployment models for the Cisco Unified CCE solution
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| Topic 2 | - Describe Whisper Announcement functionality and its call flow
- Describe the role of high priority traffic in Cisco Unified ICM
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| Topic 3 | - Describe the role of Cisco Unified Mobile Agent in Cisco Unified CCE
- Describe Cisco Finesse failover scenarios
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| Topic 4 | - Cisco Outbound Option in Cisco Unified CCE
- Explain the failure scenarios with geographically separated Cisco Unified CCE deployments
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| Topic 5 | - Role of voice gateways and Session Initiation Protocol proxy in Cisco Unified CCE
- Courtesy Call back functionality and its call flow
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| Topic 6 | - Describe the cluster over the WAN consideration for Cisco Unified Communications Manager
- Describe the impact for re-qualify call node in Cisco Unified ICM script
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| Topic 7 | - Describe the role of Cisco Unified Customer Voice Portal in Cisco Unified CCE
- Explain how Erlang calculations are used as part of the sizing for contact center resources
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This is also an instructor-led course that lasts for 5 days and allows candidates to learn about how to install and work with the Unified CCE v10.0 solution including deploying HA, implementing troubleshooting tools to identify the problems with inbound and outbound Contact Center functionality. This course is aimed at applicants who are responsible for installing the Unified CCE solution and deliver Level 3 solution support. It also acts as a base for other UCCE administration courses and helps you learn enough about the CCE scripting for the system functionality.
