Free 300-830 Questions for Cisco Implementing Cisco Collaboration Cloud Customer Experience 300-830 Exam as PDF & Practice Test Engine
A customer wants AI-generated call summaries for agents after each interaction in Webex Contact Center. Which Cisco cloud feature provides this capability?
Correct Answer: B
Vote an answer
Explanation: Only visible for ExamDiscuss members. You can sign-up / login (it's free).
Drag and Drop Question
Refer to the exhibit. An engineer is integrating Cisco Webex Connect web chat with a CRM platform and must map JSON responses to variables for the Webex Connect flow. Drag and drop the JSON path expressions from the left onto the corresponding variables on the right. Not all expressions will be used.
Refer to the exhibit. An engineer is integrating Cisco Webex Connect web chat with a CRM platform and must map JSON responses to variables for the Webex Connect flow. Drag and drop the JSON path expressions from the left onto the corresponding variables on the right. Not all expressions will be used.
Correct Answer:
During troubleshooting, an engineer observes high packet loss affecting Webex meetings. Which symptom is MOST likely experienced by users?
Correct Answer: A
Vote an answer
Explanation: Only visible for ExamDiscuss members. You can sign-up / login (it's free).
Drag and Drop Question
The Cisco Webex Contact Center manager asks for a report that summarizes this information from the previous week:
- List of each call
- Caller's number
- Queue and queue duration
- Final agent
Drag and drop the fields from the left onto the corresponding categories on the right that are needed to create this report. Not all options are used.
The Cisco Webex Contact Center manager asks for a report that summarizes this information from the previous week:
- List of each call
- Caller's number
- Queue and queue duration
- Final agent
Drag and drop the fields from the left onto the corresponding categories on the right that are needed to create this report. Not all options are used.
Correct Answer:
An engineer must generate a report that details the number of times an agent went on a break.
Which Cisco Webex Contact Center Analyzer repository must be queried?
Which Cisco Webex Contact Center Analyzer repository must be queried?
Correct Answer: C
Vote an answer
Explanation: Only visible for ExamDiscuss members. You can sign-up / login (it's free).
A Webex administrator is adding a new phone number allocated by their Cloud Connected PSTN provider to be configured as Webex Contact Center Entry Point to route inbound calls into the Contact Center IVR. Which two numbers must be used to configure the phone number? (Choose two.)
Correct Answer: D,E
Vote an answer
Explanation: Only visible for ExamDiscuss members. You can sign-up / login (it's free).
Refer to the exhibit. Agent X has a Skill Profile assigned and the Skill Profile has skills assigned according to their proficiency. In which two places can you define call routing criteria for routing calls to this agent? (Choose two.)
Correct Answer: A,E
Vote an answer
Explanation: Only visible for ExamDiscuss members. You can sign-up / login (it's free).
What are two characteristics of the Microsoft Dynamics 365 Connector integration for Cisco Webex Contact Center? (Choose two.)
Correct Answer: B,C
Vote an answer
Explanation: Only visible for ExamDiscuss members. You can sign-up / login (it's free).
A customer wants supervisors to silently monitor agents without participants hearing monitoring tones. Which feature should be implemented?
Correct Answer: C
Vote an answer
Explanation: Only visible for ExamDiscuss members. You can sign-up / login (it's free).
0
0
0
10