CIPS L5M9 Exam Information and Actual Questions

  • Exam Code/Number: L5M9
  • Exam Name/Title: Operations Management
  • Certification Provider: CIPS
  • Corresponding Certification: CIPS Level 5 Advanced Diploma in Procurement and Supply
  • Exam Questions: 124
  • Updated On: Jul 06, 2026

L5M9
FREE EXAM DUMPS QUESTIONS & ANSWERS

CIPS
L5M9 Exam
Operations Management

View L5M9 actual exam questions, answers and explanations for free.

Go To L5M9 Questions

All the information you need to pass CIPS Operations Management L5M9 exam and free practice exam verified by ExamDiscuss exam experts.

CIPS L5M9 Exam Overview:

Certification Vendor:CIPS (Chartered Institute of Procurement & Supply)
Exam Name:Operations Management
Exam Number:L5M9
Related Certifications:CIPS Level 5 Advanced Diploma in Procurement and Supply
Available Languages:English
Passing Score:50%
Exam Duration:90 minutes
Exam Format:Objective response, Multiple-choice questions (MCQs), Scenario-based questions
Sample Questions:CIPS L5M9 Sample Questions
Exam Way:Computer-based or center-based objective response exam (CIPS approved test centres or remote proctoring depending on region).
Pre Condition:No formal prerequisite for L5M9 beyond being enrolled in CIPS Level 5 Advanced Diploma modules.
Official Syllabus URL:https://www.cips.org/qualifications

CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Operations Processes and Systems- Four Vs of operations
  • 1. Variation in demand
    • 2. Variety
      • 3. Volume
        • 4. Visibility
          - Process design and analysis
          • 1. Types of operations: manufacturing and services
            • 2. Input–transformation–output model
              Topic 2: Operations Strategy and Performance- Order winners and order qualifiers
              • 1. Competitive positioning through operations capability
                - Operations strategy development
                • 1. Top-down vs bottom-up strategy perspectives
                  • 2. Stages of operations strategy evolution
                    Topic 3: Performance Improvement in Operations- Performance measurement and benchmarking
                    • 1. Setting performance targets
                      • 2. Benchmarking techniques
                        - Continuous improvement approaches
                        • 1. Business process re-engineering
                          • 2. Process improvement methodologies
                            Topic 4: Operations Management Concepts- Performance objectives of operations
                            • 1. Cost
                              • 2. Flexibility
                                • 3. Quality
                                  • 4. Speed
                                    • 5. Dependability
                                      - Definition and scope of operations management
                                      • 1. Operations as transformation process (input–transformation–output)
                                        • 2. Role of operations in supply chain efficiency and effectiveness
                                          Topic 5: Quality and Reliability Management- Failure prevention and recovery
                                          • 1. Failure measurement and impact
                                            • 2. Maintenance strategies and reliability improvement
                                              • 3. Failure Mode and Effects Analysis (FMEA)
                                                - Total Quality Management (TQM)
                                                • 1. Quality assurance vs total quality


                                                  0
                                                  0
                                                  0
                                                  10