CA CAT-180 Exam Information and Actual Questions

  • Exam Code/Number: CAT-180
  • Exam Name/Title: CA Service Desk Manager r12 Professional Exam
  • Certification Provider: CA
  • Corresponding Certification: CA Certifications
  • Exam Questions: 40
  • Updated On: Aug 16, 2026

CAT-180
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CA
CAT-180 Exam
CA Service Desk Manager r12 Professional Exam

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CA CAT-180 Exam Overview:

Certification Vendor:CA Technologies / Broadcom
Exam Name:CA Service Desk Manager r12 Professional Exam
Exam Number:CAT-180
Available Languages:English
Certificate Validity Period:Certification validity typically 2–3 years (vendor policy)
Exam Format:Multiple-choice
Related Certifications:CA Service Desk Manager r12 Administrator (CAT-200)
CA Service Desk Manager Fundamentals
CA Service Desk Manager Professional for later releases
Exam Duration:Approx. 90 (varies by region)
Real Exam Qty:Approximately 40–75 (varies by version and delivery vendor)
Exam Price:Varies by region (commonly ~USD 250)
Passing Score:Typically ~70% (official passing score not publicly published)
Sample Questions:CA CAT-180 Sample Questions
Exam Way:Proctored onsite or online (through approved testing provider)
Pre Condition:Recommended experience with CA Service Desk Manager r12; no formal prerequisite required
Official Syllabus URL:https://www.broadcom.com

CA CAT-180 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Establishing the Business Data Structure
Topic 2
  • Administering CA Service Desk Manager
Topic 3
  • Configuring Incident and Problem Management.

Reference: http://www.ca.com/us/~/media/Files/Certification%20Guides/CAT180%20CA%20Service%20Desk%20Manager%20r12x%20Professional%20Study%20Guide.pdf



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