Free CSFX Questions for BBPSD Customer Service CSFX Exam as PDF & Practice Test Engine
Customer service standards should be SMART ones. Which of the following are NOT SMART ones:
Correct Answer: B
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If possible, the first time a customer comes into a shop you should ensure that:
Correct Answer: C
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A customer who takes a systematic and detailed approach to his purchase would be classed as an:
Correct Answer: D
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When communicating with a customer by writing a letter you should:
Correct Answer: D
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Which of the following is recognised as a time wasting activity?
Correct Answer: D
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It is important for organisations to know that customer expectations:
Correct Answer: B
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When you are using a phone to give a customer a serial number you should:
Correct Answer: C
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Continuous improvement, by definition, means that a business is always looking for:
Correct Answer: B
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Many organisations have something called a USP. This means they have a:
Correct Answer: C
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A person who is unknown to an organisation who acts as a customer and then reports back to the organisation on their experience is called a:
Correct Answer: A
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Good time management recommends that if you are busy and someone rings you then you should:
Correct Answer: A
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