Avaya 78201X Exam Information and Actual Questions

  • Exam Code/Number: 78201X
  • Exam Name/Title: Avaya IP Office™ Platform Support Certified Exam
  • Certification Provider: Avaya
  • Corresponding Certification: Avaya ACSS
  • Exam Questions: 192
  • Updated On: Aug 02, 2026

78201X
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Avaya
78201X Exam
Avaya IP Office™ Platform Support Certified Exam

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Avaya 78201X certification exam is an essential credential for professionals who specialize in the support and management of Avaya IP Office™ solutions. Avaya IP Office™ Platform Support Certified Exam certification validates an individual’s expertise in the installation, configuration, and troubleshooting of these systems. It is also a valuable credential for employers who are looking for professionals with the skills and knowledge to support and maintain Avaya IP Office™ solutions. With this certification, professionals can demonstrate their commitment to their profession and their dedication to providing high-quality service to their clients.

Avaya 78201X Exam Syllabus Topics:

TopicDetails
Topic 1
  • Installing and Commissioning Avaya IP Office™ Platform: This domain assesses the competencies of Avaya Technicians in installing and commissioning the Avaya IP Office™ Platform. Candidates will describe the installation process for both the Avaya IP Office™ 500v2 and Server Edition. They will also define how to license the platform effectively. A critical skill measured is understanding licensing requirements for different Avaya IP Office™ configurations.
Topic 2
  • Avaya IP Office™ Platform architecture with platform application, capacities, and specifications: This section of the exam measures the skills of Avaya System Engineers and covers the architecture of the Avaya IP Office™ Platform, including its applications, capacities, and specifications. Candidates will identify various versions and options of the platform, as well as its applications and their specifications. Given a customer scenario, they will determine the appropriate system requirements and customize solutions based on specified customer needs. A key skill measured is the ability to match system capabilities with customer requirements.
Topic 3
  • Configuring Avaya IP Office™ Platform and Applications: This section of the exam focuses on configuring the Avaya IP Office™ Platform and its applications. Candidates will identify necessary management user interfaces for configuration tasks and describe how to configure applications like Voicemail Pro and one-X® Portal. They will also define security settings and learn how to implement customized solutions. A key skill measured is effectively configuring security settings to protect user data.
Topic 4
  • Gathering Avaya IP Office™ System Information, Maintaining the System, and Analyzing Failures: This domain assesses Avaya Support Technicians in maintaining the Avaya IP Office™ System. Candidates will identify how to execute test plans using appropriate tools and diagnose issues in troubleshooting scenarios. They will also define procedures for performing upgrades and verifying successful upgrades.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/23005

Avaya 78201X certification exam is designed for professionals who wish to validate their skills and knowledge of the Avaya IP Office™ platform. Avaya IP Office™ Platform Support Certified Exam certification exam is intended for individuals who have experience with IP Office™ systems and are responsible for the installation, configuration, and maintenance of these systems. 78201X exam covers a range of topics, including networking, security, installation, and troubleshooting, and is designed to test the candidate's understanding of the platform's features and functions.

Avaya 78201X Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya IP Office™ Platform Support Certified Exam 78201X
Exam Number:78201X
Available Languages:English
Related Certifications:Avaya IP Office Implementation Certifications
Avaya Certified Implementation Specialist (ACIS) - IP Office
Exam Format:Multiple choice
Sample Questions:Avaya 78201X Sample Questions
Exam Way:Delivered via authorized testing centers or online proctored exam depending on region and provider availability.
Pre Condition:Basic knowledge of IP telephony and Avaya IP Office administration is recommended.


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