Free 7491X Questions for Avaya Aura Call Center Elite and Call Center Elite Multichannel Support 7491X Exam as PDF & Practice Test Engine

Exam Code/Number: 7491X
Exam Name/Title: Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Exam
Certification Provider: Avaya
Corresponding Certification: ACSS

Exam Questions: 65
Updated On: Oct 04, 2026

Question #1

There are four main components of the Call Center Elite Multichannel configuration.
Which list contains all of the main components?

A. Avaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server

B. Avaya Aura Communication Manager, Multimedia Database, Multichannel XML Server, Multichannel Desktop Client

C. Avaya Aura System Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server

D. Avaya Aura Communication Manager, Avaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client

Discussion 0

Correct Answer: B Vote an answer

Question #2

Which three statements are true about virtual routing? (Choose three.)

A. Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow

B. Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user

C. Virtual routing involves only contacts that are non-voice related such as email and chat

D. CTI is a required component for multi-site configuration

E. Virtual routing can be implemented in single-site or multi-site configuration

Discussion 0

Correct Answer: A,D,E Vote an answer

Question #3

Which three server applications can be duplicated to provide a level of redundancy?
(Choose three.)

A. Application Management Server

B. Media Director

C. Integrated Data Server

D. XML Server

E. License Director Server

Discussion 0

Correct Answer: A,D,E Vote an answer

Question #4

A customer wants to archive their log files using the Ttrace Log2Zip application Which setting can they choose to archive their files?

A. The type of log file and the name

B. The number of lines in the log and the commands

C. The size of the log file and which files to archive

D. The period of time, the name, and the files to be archived

Discussion 0

Correct Answer: D Vote an answer

Question #5

If your software is not working, what is the best practice to determine how to fix the concern?

A. Do a root cause analysis and gather information to solve the problem to prevent future issues

B. Monitor logs and alerts for information for a few months to determine the problem

C. Use the nine disciplines associated with troubleshooting to identify and describe the problem

D. The ability to get the software running immediately will solve all business needs

Discussion 0

Correct Answer: B Vote an answer

Question #6

Which two components installed on the same PC does the TTrace tool require? (Choose two.)

A. TTrace Server

B. TTrace Console

C. TTrace Config

D. TTrace Log2Zip

Discussion 0

Correct Answer: A,C Vote an answer

Question #7

Which of the following is important when considering regular call center operations?

A. An analysis of the software you choose to create the call center databases

B. A restore strategy for the information in the call center databases

C. A backup strategy for the call center databases

D. A decision for how much room to create for the call center databases

Discussion 0

Correct Answer: C Vote an answer

Free 7491X Questions for Avaya Aura Call Center Elite and Call Center Elite Multichannel Support 7491X Exam as PDF & Practice Test Engine

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