Avaya 3306 Exam Information and Actual Questions

  • Exam Code/Number: 3306
  • Exam Name/Title: Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Exam
  • Certification Provider: Avaya
  • Corresponding Certification: ACIS
  • Exam Questions: 65
  • Updated On: Oct 02, 2026

3306
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Avaya
3306 Exam
Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Exam

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Avaya 3306 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Exam
Exam Number:3306
Exam Format:Multiple Choice Questions
Real Exam Qty:65
Available Languages:English
Related Certifications:Avaya Contact Recording
Avaya Quality Monitoring
Avaya ACIS
Exam Duration:90 minutes
Sample Questions:Avaya 3306 Sample Questions
Exam Way:Proctored exam (typically Pearson VUE or Avaya authorized testing centers / online proctoring depending on region)
Pre Condition:Recommended experience with Avaya Aura Communication Manager and basic contact center/VoIP concepts

Avaya 3306 Exam Syllabus Topics:

SectionObjectives
Quality Monitoring Features- Evaluation workflows
  • 1. Scoring and evaluation setup
    • 2. Agent performance monitoring
      - Reporting
      • 1. Quality reports generation
        • 2. Analytics dashboards
          Installation and Implementation- System setup
          • 1. Configuration of recording services
            • 2. Initial installation procedures
              - Integration
              • 1. Avaya Aura / Communication Manager integration
                • 2. SIP / VoIP integration considerations
                  Administration and Maintenance- System administration
                  • 1. User and role management
                    • 2. Policy configuration
                      - Monitoring and troubleshooting
                      • 1. Recording quality monitoring
                        • 2. System logs and diagnostics
                          Avaya Contact Recording Overview- System deployment concepts
                          • 1. Network requirements
                            • 2. Deployment models
                              - Architecture and components
                              • 1. Quality Monitoring integration
                                • 2. Contact Recording system components


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