Avaya 3000-2 Exam Information and Actual Questions

  • Exam Code/Number: 3000-2
  • Exam Name/Title: ACSS Small and Medium Enterprise (SME) Communications
  • Certification Provider: Avaya
  • Corresponding Certification: Avaya-Certification
  • Exam Questions: 103
  • Updated On: Aug 06, 2026

3000-2
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Avaya
3000-2 Exam
ACSS Small and Medium Enterprise (SME) Communications

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Avaya 3000-2 Exam Overview:

Certification Vendor:Avaya
Exam Name:ACSS Small and Medium Enterprise (SME) Communications 3000.2 Exam
Exam Number:3000.2
Exam Format:Multiple Choice, Scenario-based Questions
Available Languages:English
Related Certifications:Avaya Certified Implementation Specialist (ACIS)
Avaya Certified Support Specialist (ACSS)
Recommended Training:Avaya SME Communications implementation/support training
Avaya IP Office training courses
Exam Registration:Avaya Learning Center (registration and course access)
Avaya Training and Certification Portal
Sample Questions:Avaya 3000-2 Sample Questions
Exam Way:Typically delivered via Avaya Learning / authorized testing centers or online proctored exams depending on region and program availability.
Pre Condition:Recommended prior experience with Avaya SME solutions or completion of foundational Avaya implementation/support training (e.g., ACIS level knowledge).
Official Syllabus URL:https://www.avaya.com/en/training-certification/

Avaya 3000-2 Exam Syllabus Topics:

SectionObjectives
Networking and SIP Integration- SIP trunk configuration and troubleshooting
- IP networking fundamentals for SME systems
- Firewall/NAT considerations for VoIP deployments
Installation and Configuration- User, extension, and endpoint configuration
- Trunk configuration (SIP / PRI / analog)
- Initial system setup and provisioning
SME Communications System Overview- System architecture and core components
- Avaya SME portfolio overview (IP Office / SME solutions positioning)
- Licensing and feature enablement concepts
Call Routing and Features- Inbound and outbound call routing
- Auto attendants and hunt groups
- Voicemail and messaging services
Maintenance and Troubleshooting- Software upgrades and patch management
- Fault isolation and resolution procedures
- System monitoring and diagnostics tools


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