Avaya 2M00001A Exam Information and Actual Questions

  • Exam Code/Number: 2M00001A
  • Exam Name/Title: Selling Avaya Contact Center Solutions for IP Office - APSS Online Test
  • Certification Provider: Avaya
  • Corresponding Certification: APDS
  • Exam Questions: 71
  • Updated On: Oct 04, 2026

2M00001A
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Avaya
2M00001A Exam
Selling Avaya Contact Center Solutions for IP Office - APSS Online Test

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Avaya 2M00001A Exam Overview:

Certification Vendor:Avaya
Exam Name:Selling Avaya Contact Center Solutions for IP Office - APSS Online Test
Exam Number:2M00001A
Exam Duration:60-90
Certificate Validity Period:3 years (typical Avaya APSS validity)
Real Exam Qty:71
Exam Price:$25-50 (varies by region and training partner)
Exam Format:Multiple Choice, Scenario-based Questions
Available Languages:English
Related Certifications:Avaya Contact Center Solutions
Avaya IP Office
Passing Score:Approximately 70%-75%
Recommended Training:Avaya IP Office Contact Center Training
Exam Registration:Avaya Learning Portal
Sample Questions:Avaya 2M00001A Sample Questions
Exam Way:Online proctored exam via Avaya certification or partner platforms
Pre Condition:No strict prerequisites, but familiarity with Avaya IP Office or basic telephony sales concepts is recommended.
Official Syllabus URL:https://www.avaya.com

Avaya 2M00001A Exam Syllabus Topics:

SectionObjectives
Topic 1: Integration and Deployment- IP Office integration with contact center modules
  • 1. CRM and third-party integrations
    • 2. VoIP infrastructure and telephony routing
      Topic 2: Selling Value Proposition- Business benefits of Avaya Contact Center
      • 1. SMB and mid-market positioning
        • 2. ROI and customer engagement benefits
          Topic 3: Solution Components- Avaya Contact Center Select features
          • 1. Reporting and analytics
            • 2. Omni-channel routing
              • 3. Agent productivity tools
                Topic 4: Avaya IP Office Contact Center Overview- IP Office architecture and components
                • 1. Contact Center Select overview
                  • 2. IP Office system structure and deployment models


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