Avaya 132-S-713.4 Exam Information and Actual Questions

  • Exam Code/Number: 132-S-713.4
  • Exam Name/Title: Avaya Proactive Contact Solutions Implementation Exam
  • Certification Provider: Avaya
  • Corresponding Certification: Avaya-Certification

132-S-713.4
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132-S-713.4 Exam
Avaya Proactive Contact Solutions Implementation Exam

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Avaya 132-S-713.4 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Proactive Contact Solutions Implementation Exam
Exam Number:132-S-713.4
Real Exam Qty:65
Available Languages:English
Related Certifications:Avaya Proactive Contact Solutions Specialist Credential
Exam Format:Multiple Choice
Exam Duration:90 minutes
Passing Score:70%
Exam Way:Computer-based exam delivered through an authorized testing platform or Avaya certification program.
Pre Condition:Recommended knowledge and experience with Avaya Proactive Contact Solutions implementation and administration; no mandatory prerequisite exam publicly specified.
Official Syllabus URL:https://www.avaya-learning.com/

Avaya 132-S-713.4 Exam Syllabus Topics:

SectionObjectives
Administration and Maintenance- System Administration
  • 1. Performance management
  • 2. Backup and restore
  • 3. Monitoring and logging
Installation and Initial Configuration- Platform Installation
  • 1. Software installation
  • 2. Initial system setup
  • 3. Licensing and activation
Troubleshooting- Problem Resolution
  • 1. Configuration troubleshooting
  • 2. Operational issue diagnosis
  • 3. Installation troubleshooting
Solution Architecture and Components- Proactive Contact Solution Overview
  • 1. Major components
  • 2. System architecture
  • 3. Deployment models
Integration- External System Integration
  • 1. Database connectivity
  • 2. CTI integration
  • 3. Contact center integration
System Configuration- Operational Configuration
  • 1. Calling lists and records
  • 2. Agent and supervisor configuration
  • 3. Campaign configuration
  • 4. Dialer configuration


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