Free CCMP Questions for ACMP Global CCMP Exam

Question #1

What is the most compelling reason for considering the external factors that could affect organizational change?

A. Changes in government policies could negatively impact the planned change

B. The commissioning of regular SWOT analysis to enable the organization to monitor its environment and plan its change

C. The need to know the new competitors entering the market

D. To determine the external factors that will enable or constrain the change effort

Discussion 0

Correct Answer: D Vote an answer

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Question #2

The change management strategy was completed and implemented on time; however, while the technical aspect of the change appears to be successfully undertaken, a large number of stakeholders appear not to be able to adopt the change. Which strategy is best revisited to address this situation?

A. Benefit realization strategy

B. Sustainability strategy

C. Communications strategy

D. Learning and development strategy

Discussion 0

Correct Answer: D Vote an answer

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Question #3

What information should be captured during the process of identifying sponsors accountable for the change?

A. Potential change obstacles and conflicts

B. Cultural elements that may help achieve the expected benefits

C. Motivation, abilities, expectations and concerns regarding the change

D. Risks and opportunities that can affect the change outcomes

Discussion 0

Correct Answer: C Vote an answer

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Question #4

What is an important step when developing the measurement and benefit realization strategy?

A. Identifying all the individuals and groups impacted by the change

B. Determining when and how the training should be delivered

C. Assigning owners for each measure and target

D. Communicating the business case to the organization

Discussion 0

Correct Answer: C Vote an answer

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Question #5

As part of an ongoing review of a major change effort, key stakeholder feedback indicated many were unaware of the role they needed to play and the desired new behaviors that were needed to achieve successful implementation of the change. What is the possible explanation for this discrepancy or gap in understanding?

A. The business case for change was not aligned with the intent of the change effort

B. The communication plan did not build awareness of the change

C. The stakeholder engagement plan was deficient

D. Feedback requirements were not well defined

Discussion 0

Correct Answer: B Vote an answer

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Question #6

After a change is complete, what is the best strategy to use with formal and informal networks of change agents to ensure the long-term sustainability of the change?

A. Perform a lessons learned evaluation of the networks' activities and provide best practices report

B. Recognize the change agents publicly, communicating leadership appreciation for their efforts

C. Maintain the networks along with ongoing knowledge transfer and management

D. Reward the agents significantly using the existing organizational mechanisms

Discussion 0

Correct Answer: C Vote an answer

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Question #7

An ongoing change program is gaining momentum and throughout the organization stakeholders face challenges and experience success. What needs to be clearly defined in the communications plan to support them?

A. Stakeholder messaging

B. Identified sponsors

C. Clear case studies

D. Feedback channels and mechanisms

Discussion 0

Correct Answer: A Vote an answer

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Question #8

A credit card organization currently has multiple related change initiatives. The second initiative is taking longer than expected due to delayed access to subject matter expertise in a particular area. Which portion of the change management plan for the delayed initiative is directly impacted by this subject matter expertise requirement?

A. Sustainability plan

B. Resource plan

C. Risk mitigation plan

D. Learning and development plan

Discussion 0

Correct Answer: B Vote an answer

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Question #9

What are the most important components used to formulate a high-quality communication plan?

A. Readiness assessment, stakeholder analysis and organization operation strategy

B. Change impact assessment, organizational change readiness assessment and stakeholder analysis

C. Change impact assessment, stakeholder analysis and customer input

D. Readiness assessment, stakeholder analysis and customer input

Discussion 0

Correct Answer: B Vote an answer

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Question #10

What is the primary purpose of determining why the change is required?

A. To describe a common direction for the future state

B. To explain the current opportunity, risks of consequences and benefits

C. To determine how the organization and its structure will be affected

D. To discern the change the organization intends to adopt

Discussion 0

Correct Answer: B Vote an answer

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Question #11

During execution of the change management plan, what elements are combined to ensure the plan is carried out as intended?

A. Resources, strategies, timelines, communications and learnings

B. Timelines, communications and project plans

C. Benefits realization plan, resource plan and sustainability plan

D. Project schedule, stakeholder engagement plan and resource plan

Discussion 0

Correct Answer: A Vote an answer

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Question #12

The vice president of marketing is the sponsor for a major change initiative. She recently accepted a new assignment in the international customer care organization and is leaving the vice president of marketing position. No replacement has been named. What is the potential project impact caused by losing a sponsor?

A. Potential change in benefits realization

B. Reworking of the stakeholder engagement plan

C. Loss of momentum until a replacement is found

D. Impact to vision and direction

Discussion 0

Correct Answer: D Vote an answer

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Question #13

During the execution phase, what can a change manager do to ensure the most effective use of people?

A. Establish a process to monitor physical resources and their performance

B. Implement a process for creating, storing, and sharing documents and reports

C. Implement a controlled spending request and approval process

D. Integrate human resources with the change to give input on how to execute

Discussion 0

Correct Answer: D Vote an answer

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Free CCMP Questions for ACMP Global Certified Change Management Professional CCMP Exam as PDF & Practice Test Engine

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